A strong customer experience (CX) strategy can provide a distinct competitive advantage in today’s business landscape. In this course, Jeannie Walters shows how understanding and managing your customers’ interactions with your brand to create positive experiences at every touchpoint can help your organization excel and outpace the competition. Learn how to create a compelling business case for CX, expand CX value, and implement and expand CX for long-term value. Join Jeannie in this course to see how you can leverage customer experience management into higher customer loyalty, increased sales, and stronger brand reputation.
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